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Being responsible

Penna recognises that Corporate Social Responsibility, or Giving Something Back is about the accountability we have to all our stakeholders; our employees and associates, our clients, suppliers and partners, our shareholders and the wider community.

We believe that a responsible approach to developing relationships between companies and the communities we serve is a vital part of delivering business success. How we interact with the world in which we operate determines our place within it. This statement of Corporate Social Responsibility represents our current commitment.

Working at Penna

We’re committed to sustainable development through training and supporting our people to genuinely care about the clients and colleagues they work with and the communities they live in. We aim to involve all employees in the performance and development of the Company. Employees are sent frequent updates on corporate activities, a review of the Group’s financial position, monthly team updates and newsletters. We maintain a strong communications network and employees and associates are encouraged to discuss matters of interest and subjects affecting day to day operations. Employees are regularly asked for feedback on their level of engagement, via an independent survey. Actions are taken at all levels where issues are identified to ensure employees and associates are fully engaged with the development of the business, which is further facilitated through our company intranet, leadership visits and conferences. Penna has a Consultation Forum, which consists of elected representatives from across the business, to harness more effectively the input from employees and associates on business issues.

We aim to build a community where everyone feels welcome, valued and respected. We are committed to ensuring equal opportunities, valuing diversity and sustaining an inclusive environment in everything we do.

We are committed to providing an environment for all people working or visiting our offices which is safe, healthy and complies with all statutory requirements and codes of practice under the terms of the Health and Safety at Work Act 1974 and other relevant legislation.

Penna pursues and promotes human rights principles in all aspects of our business. We are dedicated to the adoption of internationally recognised human rights standards in our global operations. The international sources of law upon which our human rights standards are based, aim to ensure a consistent world-wide adoption of the principles throughout the group.

We recognise that for some people the opportunity to work flexibly would improve their ability to continue to contribute their valuable skills. As such, we encourage a better work-life balance and supports flexible working as the world of work changes and more and more people have to balance responsibilities at home and in the workplace.

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Our commitment to our suppliers

In January 2011, Penna became an Approved Signatory of the Prompt Payment Code.

The Prompt Payment Code is about encouraging and promoting best practice between organisations and their suppliers. Signatories to the Code commit to paying their suppliers within clearly defined terms, and commit also to ensuring there is a proper process for dealing with any issues that may arise. This means that suppliers can build stronger relationships with their customers, safe in the knowledge that they will be paid, and confident that they are working with a business that values the service they deliver.

We have committed to:

  • Pay our suppliers on time and in line with the agreed terms
  • Have clear processes in place for our suppliers – making sure that they know what is required to ensure they can be paid on time (click to see the 'Treating Suppliers Fairly'guide)
  • Manage and resolve disputes as quickly as possible
  • Encourage our customers and suppliers to sign up to the Code

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Our commitment to the environment

Penna has a low adverse impact on the environment. In spite of this we recognise the need to minimise this impact wherever possible. We are accredited with the Environmental Management System ISO14001, which ensures we monitor our impact on the environment and apply initiatives to reduce any adverse effects. In support of this we have an Environmental Purchasing Policy which ensures we fully consider environmental issues throughout any procurement process.

We believe it is important to raise awareness with our employees of the impact they have on the environment during their working day and what steps they can take to improve the overall impact we have as an organisation. We actively encourage people using our offices to save energy with creative poster, screen saver and email alert campaigns.

At present all of our offices recycle paper and toner cartridges. People are encouraged to screen-read where possible, rather than printing documents unnecessarily.

We donate disused mobile phones to Premier Telecom, our mobile phone provider, who confirm their value and donate this amount to a charity of our choice, currently RNID.

Penna works with SFI Logistics to ensure that any unwanted furniture or computer equipment is donated to charity or disposed of in an ethical way and according to current regulations.

Throughout Penna all employees operate from open plan offices; this reduces the square footage of offices, reducing the energy needed. Our layouts are designed to make operations efficient and encourage strong team development. We believe that these and other initiatives make good commercial sense as well as being environmentally sound.

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Developing talent for a better future

A core element of our policy is commitment to supporting a cause closely aligned to our business. We started to support Career Academies UK in 2007. They have established academies in schools and colleges across the UK and help young people to obtain a formal qualification which will allow them to go on to further education or indeed enter the job market at a high level. They work predominately with middle-achieving 16 to 19 year olds, often from socially disadvantaged backgrounds. On an unpaid basis Penna provides mentoring support to the students throughout the academic year as well as running workshops to assist with subjects such as CV writing and interview preparation. Our contribution helps broaden the choices students have about their future career path as well as developing talent for the future, helping to close the UK skills gap.

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Supporting charities

We recognise the efforts individuals make to raise funds for charities close to their heart by encouraging each regional office to nominate a charity they wish to support for the year. As part of our commitment in recognition and support of the efforts individuals are making, we donate £50 to those that embark on a challenge to raise funds or allow time out of the office for fundraising activities. Charities currently supported include; The Princes Trust Scotland, The Stroke Association, Marie Curie, Cancer Research, Red Cross – Haiti, McMillan Cancer, Help for Heroes, Thames Valley Hospice, The Children’s Hospice South West, Multiple Sclerosis Society, Rädda Barnen and Action Against Hunger.

Each year Penna designs an e-Christmas card and donates the money that would have been spent on cards to the regional charities selected by our employees.

Our main stationery provider in the UK, Red Inc. donates a percentage of the profits they make from our purchases to a charity of our choice each quarter. Employees are encouraged to nominate a charity they would like to see receive each donation.

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Armed Forces Covenant

Penna have signed the Armed Forces Corporate Covenant, a written and publicised voluntary pledge made by organisations who wish to demonstrate their concrete support for the armed forces community.

All corporate covenants include a core statement of commitment that those adopting the scheme sign up to. This covers the two key principles of the armed forces covenant, which are:

  • No member of the armed forces community should face disadvantage in the provision of public and commercial services compared to any other citizen
  • In some circumstances special treatment may be appropriate, especially for the injured or bereaved